FREQUENTLY ASKED QUESTIONS
1. What kinds of products do you offer?
We offer a wide variety of home décor products, including wall art, sofas, and home accessories. Our products are designed to suit various styles and budgets to help you create your ideal home environment.
2. How is the quality of your products?
We are committed to providing high-quality home décor products. We collaborate with major well-known companies and manufacturers to ensure that every item meets our quality standards. Furthermore, all products have detailed descriptions and pictures, allowing you to learn more about the products before placing an order.
3. Do you offer international shipping?
Currently, we primarily offer domestic shipping within the United States. If you are located in other countries or regions, please contact our customer service team to inquire about arranging international shipping.
4. How do I make a payment?
We accept various payment methods, including major credit cards (such as Visa, MasterCard, and American Express) and debit cards. All payment information is encrypted to ensure security.
5. How long does order processing take?
Generally, orders are processed and shipped within 1-3 business days after confirmation. Specific processing times may vary depending on product availability and order quantity. You will receive a confirmation email and tracking information after your order ships.
6. How do I track my order?
Once your order ships, you will receive an email containing tracking information. You can use this information to track your package status in real time on the carrier’s website.
7. What is your return and exchange policy?
If you are not satisfied with your purchase, you can request a return within 7 days of receiving the product. Please ensure the product is unused and in its original packaging. For detailed information on returns and exchanges, please visit our return policy page.
8. How do I contact customer service?
You can contact our customer service team in the following ways:
Email:
Phone: